I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be broken, damaged, or incorrect. You’ll also need the receipt or proof of purchase, along with images of the defective item.

Exceptions / non-returnable items
Unfortunately, personal care goods (such as beauty products) cannot be returned due to the preservation of the integrity ingredients. Please get in touch with me if you have questions or concerns about your specific item.

Unfortunately, returns on sale items or gift cards are not accepted.

To start a return, you can contact me at orders@gknaturals.store. If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. 

You can always contact me for any return question at contact@gknaturals.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exchanges 

The only item eligible for exchange is the Body Glazed Oil. Once the return is accepted, the new Body Glazed Oil will be shipped out .

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.