Products:
Are your products vegan?
Your products down to packaging is 100% vegan.
Do your products contain chemicals?
No, your products are made from all-natural and organic ingredients. Yes, that's right, NO Phthalates, Parabens, Mineral Oils, Silicones, Sulfates, Petroleums, Formaldehydes.
Are your products cruelty-free?
Yes, all ingredients are sourced from suppliers that do not use or support animal testing. I do not test any ingredients or products on animals. I do not sell products in China.
Are your products organic?
Some of the ingredients are organic, but no formulation is entirely organic. I hope to make formulas fully organic in the near future.
Are there multiple uses for your products?
Use the Crème de la Crème body butter as a body cream, facial moisturizer, and/or hair styling sealant.
What is the shelf life of your products?
The shelf life for your product is 2-4 months. Please keep the Hair Mask and Leave-in refrigerated for longer preservation.
Do you wholesale your products?
Yes, I wholesale my products. If you want to be a stockist, please send an email to shopgknaturals@gmail.com
Shipping:
Can I change my shipping address?
Shipping amendments can be made ONLY if your product has not already shipped. Once your products have shipped, I cannot change any shipping information.
How long will it take for me to receive my products?
I offer free 2-3 shipping Monday through Saturday. Please allow 1-2 business days for processing time on all orders.
Do your products ship internationally?
Unfortunately, international shipping is not currently offered, but I hope to introduce it in the near future. I only ship within the United States.
What happens if I have not received my package?
Often, when you receive a notification that your packaging has been delivered, but you do not have it, your package was mistakenly marked as "delivered" by USPS. In this instance, your package may arrive 3-5 business days after it was marked as delivered. If you do not receive your package within five business days of being marked as delivered, please send an email to shopgknaturals@gmail.com, and I will resolve the issue.
It is also possible that your address was entered incorrectly on your order, or it was sent to an old address if you did not update your shipping information properly. If, for any reason, your package is returned to me due to an incorrect address, you will be responsible for the cost of reshipping the package. The cost to reship a package is $15.99. You will be sent an invoice via email. If you choose to receive a refund instead of having your order resent, you will be refunded only for the cost of the products. I cannot refund the shipping cost on returned packages.
Suppose your shipping information on file is incorrect and your package is not returned to us for any reason. In that case, you will be responsible for paying the full cost of a replacement product, plus an additional $15.99 to cover the shipping cost, should you choose to have a replacement sent. I cannot offer any refunds on orders with address errors that were not returned to me.
Can I rush my order?
Yes, you can expedite your order. Please send an email to shopgknaturals@gmail.com before placing your order.
Packaging:
Is your packaging recyclable and eco-friendly?
Bottles, jars, packaging, and shipping boxes are recyclable and eco-friendly; however, not all lids are recyclable.
Hair Typing:
What hair type can use your products?
German Kay Naturals does not believe in hair typing, but their products are most suitable for type 3 and 4 hair.